Privacy Policy
Your data protection rights and how we safeguard your information
Effective Date: 15 February 2025 | Last Updated: 28 January 2025
avexorinqua ("we," "us," or "our") operates avexorinqua.com and provides financial education services to individuals seeking to develop their understanding of financial analysis fundamentals. We recognize that your privacy matters, and we're committed to being transparent about how we collect, use, and protect your personal information in accordance with Australian privacy laws.
Important Notice
This policy applies to all users of our website and services. By using our platform, you acknowledge that you've read and understood how we handle your personal information. We operate under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988.
Information We Collect
When you interact with our financial education platform, we collect various types of information that help us provide better learning experiences and maintain our service quality. The information we gather falls into several distinct categories, each serving specific purposes in delivering our educational content.
Personal Identification
Your name, email address, phone number, and postal address when you register for courses or contact our support team.
Learning Progress Data
Course completion rates, quiz results, time spent on modules, and educational preferences to personalize your learning journey.
Technical Information
IP address, browser type, device information, and website usage patterns to improve platform performance and security.
Communication Records
Support inquiries, feedback submissions, and correspondence with our education team for quality assurance and service improvement.
Automatic Information Collection
Our website uses cookies and similar technologies to enhance your browsing experience. These tools collect information about your interaction patterns, preferred content areas, and technical specifications of your device. We also track which educational resources prove most valuable to learners, helping us refine our content offerings.
How We Use Your Information
The personal information we collect serves several important functions in delivering our financial education services. We believe in being specific about these uses rather than providing vague statements about "improving services."
- Course Delivery: We use your contact details and learning preferences to provide access to financial analysis courses, send relevant educational materials, and track your progress through different modules.
- Communication: Your email and phone information allows us to send course updates, answer questions about financial concepts, and provide technical support when you encounter platform issues.
- Content Personalization: Learning data helps us suggest appropriate courses, adjust difficulty levels, and recommend supplementary materials that match your current understanding level.
- Platform Security: Technical information protects against unauthorized access, identifies potential security threats, and ensures our educational content remains available to legitimate users.
- Service Improvement: Usage patterns and feedback help us identify which teaching methods work best, which concepts need clearer explanation, and where students typically struggle.
Marketing and Educational Updates
We may send you information about new courses, educational webinars, or updates to existing content. However, we respect your preferences – you can opt out of these communications at any time through the unsubscribe link in our emails or by contacting us directly. We never sell your information to third-party marketers.
Information Sharing and Disclosure
We don't sell, trade, or rent your personal information to third parties. However, there are specific circumstances where we may share certain data, always in accordance with Australian privacy legislation and with appropriate safeguards in place.
- Service Providers: We work with trusted third-party companies that help us deliver educational content, process payments, and maintain our platform. These providers are contractually bound to protect your information.
- Legal Requirements: We may disclose information if required by Australian law, court orders, or regulatory authorities. We'll notify you of such requests unless legally prohibited from doing so.
- Business Transfers: In the unlikely event of a merger or sale of our company, your information may be transferred to the new owners, who would be bound by this privacy policy.
- Safety and Security: We may share information to prevent fraud, protect against security threats, or investigate potential violations of our terms of service.
Data Storage and Security
Your personal information is stored on secure servers located in Australia, with backup systems that comply with local data protection requirements. We use industry-standard encryption for data transmission and storage, plus regular security audits to identify potential vulnerabilities.
Our security measures include firewalls, access controls that limit who can view your information, and monitoring systems that detect unusual activity. However, no internet-based system is completely secure, so we can't guarantee absolute protection. We do promise to notify you promptly if we discover any breach that might affect your personal information.
Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this policy. Course enrollment records are typically retained for seven years after completion to support your continuing education journey. Website usage data is generally deleted after two years unless required for legal compliance.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We've designed straightforward processes to help you exercise these rights without unnecessary delays or complications.
Your Data Rights Summary
Access
Request a copy of all personal information we hold about you, including how we obtained it and how we use it.
Correction
Ask us to update or fix any incorrect or incomplete information in our records.
Deletion
Request removal of your personal information, subject to legal requirements and legitimate business needs.
Restriction
Limit how we use your information for specific purposes while keeping your account active.
Portability
Receive your data in a structured, commonly used format for transfer to another service provider.
Complaint
Lodge concerns with us or the Australian Privacy Commissioner if you believe we've mishandled your information.
How to Exercise Your Rights
To make a request regarding your personal information, email us at info@avexorinqua.com with your full name, the email address associated with your account, and a clear description of what you'd like us to do. We'll respond within 30 days and may ask for additional identification to protect your privacy.
Some requests might take longer if they involve complex technical processes or large amounts of data. We'll keep you informed about our progress and explain any delays. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive demands.
Cookies and Tracking Technologies
Our website uses cookies – small text files stored on your device – to remember your preferences, maintain your login session, and understand how you use our educational platform. Most browsers allow you to control cookie settings, though disabling certain cookies might affect platform functionality.
- Essential Cookies: Required for basic website functions like logging in, accessing course materials, and maintaining security during your session.
- Performance Cookies: Help us understand which pages are visited most, how long users spend on different sections, and where technical issues occur.
- Preference Cookies: Remember your settings like language choices, display preferences, and bookmarked course sections.
- Analytics Cookies: Provide insights into learning patterns and content effectiveness to help us improve our educational offerings.
International Data Transfers
While we primarily store data within Australia, some of our service providers may process information overseas, particularly for cloud computing services and customer support systems. When this occurs, we ensure these providers maintain privacy protections comparable to Australian standards through contractual agreements and certification programs.
Children's Privacy
Our financial education services are designed for individuals aged 18 and older. We don't knowingly collect personal information from children under 18. If we discover we've inadvertently gathered such information, we'll delete it promptly and may require parental consent before allowing continued access to our platform.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you via email and post the updated policy on our website with a new effective date. Continued use of our services after such changes indicates your acceptance of the revised policy.
Privacy Questions or Concerns?
Email: info@avexorinqua.com
Phone: +61 3 9919 4000
Address: 20 Charles St, Brunswick VIC 3056, Australia
For complaints or concerns about how we handle your personal information, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992. We encourage you to contact us first so we can work together to resolve any issues.